Shipping Policy
cqytrade.com is committed to providing efficient and reliable shipping services to our valued customers worldwide. Please read this shipping policy carefully to understand our procedures and timelines.
1. Order Processing
All orders will be verified, quality-checked, and packaged within 1-3 business days after your order is placed. Our team works diligently to ensure your products are carefully prepared for shipment.
Important Note: During peak sales seasons, promotional events, or public holidays, order processing times may be extended. Should any delays occur, we will proactively contact you via [email protected] or 13065903326 to keep you informed.
2. Shipping and Delivery Time
"Shipping time" refers to the period from when your package leaves our warehouse until it arrives at your specified delivery address.
Total Delivery Time = Processing Time + Shipping Time
Shipping Options and Estimated Timeframes:
| Shipping Method | Processing Time | Shipping Time | Total Estimated Delivery |
|---|---|---|---|
| Standard Shipping | 1-3 business days | 7-15 business days | 8-18 business days |
| Expedited Shipping | 1-3 business days | 3-7 business days | 4-10 business days |
Please Note: All timeframes are estimates and begin counting from the date your order is shipped. International shipments may experience additional delays due to customs inspections and clearance procedures.
3. Shipping Rates
This policy applies to customers in Australia, Canada, the United States, and other international locations. We strive to offer competitive and transparent shipping rates.
Shipping Cost Table:
| Order Amount | Standard Shipping | Expedited Shipping |
|---|---|---|
| $60.00 and above | FREE | $10.00 |
| $0.00 - $59.99 | $5.00 | $10.00 |
Additional Information: Occasionally, shipping delays may occur due to circumstances beyond our control, such as severe weather conditions, customs policy changes, or carrier disruptions. We appreciate your understanding in such situations.
4. Order Tracking
Once your order has been shipped, our system will automatically send a Shipping Confirmation Email to your registered email address. This email will include your unique tracking number and carrier information.
Tracking Tip: Tracking information typically becomes active within 24 hours of being generated. You can check the latest shipping status at any time by visiting the carrier's official website with your tracking number.
5. Shipping Issue Resolution
Damaged or Lost Packages
If you receive a package showing signs of damage, or if you suspect your package was lost during transit, please contact us immediately. Our dedicated team will work with you to:
- File a claim with the shipping carrier
- Arrange for a replacement shipment or full refund as a priority
- Investigate the issue thoroughly
Important: Please retain all original packaging materials, as they may be required for the carrier's investigation.
Shipping Delays
If you're concerned about a delayed package, we recommend first checking the latest status using the tracking number we provided. If you notice any unusual activity or extended delays, please don't hesitate to contact us at [email protected] for assistance.
6. Order Modifications and Cancellations
If you need to cancel or modify your order, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet entered the shipping process.
Note: If your order has already been dispatched, we will attempt to intercept the package with the carrier. However, we cannot guarantee success in all cases. If interception is unsuccessful, please refer to our return policy once you receive the items.
7. Returns and Refunds
Unshipped Orders
Refunds for canceled orders will be processed within 1-5 business days.
Shipped Orders
Refunds will be processed within 7-14 business days after our warehouse successfully receives your returned items.
Important Notice: For specific return addresses and detailed return procedures, please contact our customer service team after initiating a return request, or check your order account page. Please note that our office address at Room 4792, A6-F4, Shuntong Auto Parts City, No.31 Pufa Road, Shuntong Community, Ala Street, Economic Development Zone, Kunming, Yunnan, China (Yunnan Pilot Free Trade Zone) is NOT a return address. Do not send returns to this location.
8. Contact Us
For any questions or concerns regarding shipping, tracking, or orders, our customer service team is ready to assist you:
We're Here to Help!
We're committed to providing excellent customer service and making your shipping experience as smooth as possible.
Note: The address above is for correspondence purposes only and is not a return address for products.