Return & Refund Policy

We are committed to ensuring your complete satisfaction with your shopping experience at cqytrade.com. This policy outlines your rights for returns and exchanges, designed to give you peace of mind when shopping with us.

1. Policy Overview

At cqytrade.com, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help make it right through our comprehensive return and exchange policy.

2. Return Eligibility

To be eligible for a return or exchange, items must meet the following conditions:

Condition Requirements:

  • Unused and Unworn: Items must be in brand new condition, not used or worn
  • Original Packaging: All original tags, labels, and packaging must be intact and undamaged
  • Complete Set: All accessories, manuals, and components must be included

Time Requirements:

Return or exchange requests must be initiated within 30 days of receiving your order. We recommend inspecting your items immediately upon delivery to ensure you have sufficient time to request a return if needed.

Special Circumstances:

Damaged, Defective, or Incorrect Items: If you receive an item that is damaged, defective, or incorrect, we will provide a free return shipping label and process a full refund or exchange at no cost to you. Please contact us immediately if this occurs.

3. Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned:

  • Items that have been used, worn, or damaged by the customer
  • Items marked as final sale or clearance
  • Items without original tags or packaging
  • Personalized or custom-made items

4. Return Process (Step-by-Step Guide)

Follow these simple steps to complete your return:

Step 1: Contact Customer Service
Within 30 days of receiving your items, contact our customer service team at [email protected]. Please have your order number ready.
Step 2: Provide Return Details
In your email, include your order number, the name of the item(s) you wish to return, and the reason for your return. This helps us process your request quickly and improve our service.
Step 3: Receive Return Authorization
Our customer service team will review your request and send you a confirmation email with the specific return address and detailed shipping instructions. Do not ship items back without receiving this confirmation and address.
Step 4: Pack and Ship Your Return
Carefully pack the item(s) using the original packaging when possible. Ship your return using a reliable carrier with tracking capabilities. We recommend purchasing insurance for high-value items.

Important Shipping Information:

  • Return shipping costs are the customer's responsibility, except when the return is due to our error (wrong, damaged, or defective items)
  • For international orders, any applicable customs duties or taxes are also the customer's responsibility
  • We strongly recommend using a trackable shipping method to ensure your return reaches us safely

5. Refund Process

Processing Timeline:

Once our warehouse receives and inspects your returned item(s) to confirm they meet our return conditions, we will process your refund within 1-5 business days.

Refund Method:

Refunds will be issued to your original payment method. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account.

Shipping Costs:

Original shipping charges are non-refundable, unless the return is due to an error on our part (wrong item shipped, damaged, or defective product).

Refund Notification:

You will receive a confirmation email once your refund has been processed. This email will include details about the refund amount and expected timeline for the funds to reach your account.

6. Exchange Process

If you would like to exchange an item for a different size, color, or product, please specify this when contacting our customer service team. We will guide you through the exchange process to ensure you receive your desired item as quickly as possible.

Exchange Tip: To expedite the exchange process, we may ship your replacement item before receiving your return, subject to availability. Our team will provide specific details based on your situation.

7. International Returns

We accept eligible returns from international customers. Please note the following:

  • Customers are responsible for return shipping costs
  • Any customs duties, taxes, or fees incurred during the return process are the customer's responsibility
  • International returns may take longer to process due to shipping times
  • Our customer service team will provide you with clear guidance for international returns

8. Contact Us

If you have any questions about our return policy or need assistance with a return, our customer service team is here to help:

Get in Touch

We're committed to providing excellent customer service and making your shipping experience as smooth as possible.

Email
[email protected]
Phone
13065903326
Address
Room 4792, A6-F4, Shuntong Auto Parts City, No.31 Pufa Road, Shuntong Community, Ala Street, Economic Development Zone, Kunming, Yunnan, China (Yunnan Pilot Free Trade Zone)

Note: The address above is for correspondence purposes only and is not a return address for products.