Privacy Policy
Effective Date: November 1, 2024
This website cqytrade.com is operated by Kun Ming Cai Qi Yuan Shang Mao You Xian Gong Si. We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Introduction and Scope
This Privacy Policy applies to all information we collect through our website, services, and interactions with you. By using our website and services, you agree to the practices described in this policy.
Legal Compliance: This Privacy Policy is designed to comply with applicable U.S. privacy laws, including but not limited to:
- California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
- Virginia Consumer Data Protection Act (VCDPA)
- Colorado Privacy Act (CPA)
- Children's Online Privacy Protection Act (COPPA)
- Other applicable state and federal privacy regulations
We do not knowingly collect personal information from children under 13 years of age. If you are under 13, please do not provide any information on this website.
2. Information We Collect
We collect information to provide and improve our services. The information we collect falls into the following categories:
Information You Provide Directly
You voluntarily provide information when you:
- Create an account or register for our services
- Place an order or make a purchase
- Contact our customer service team
- Subscribe to our newsletter or marketing communications
- Participate in surveys, contests, or promotional activities
- Leave reviews or feedback
Information Collected Automatically
When you visit our website, we automatically collect certain information through cookies and similar tracking technologies, including:
- Device and browser information (browser type, operating system, device identifiers)
- IP address and general location data
- Website usage data (pages visited, time spent, clickstream data)
- Referral source and exit pages
- Shopping cart activity and abandoned cart information
Information from Third Parties
We may receive limited information about you from third-party sources, such as:
- Social media platforms (if you choose to connect your account)
- Payment processors and fraud prevention services
- Marketing and analytics providers
- Shipping and delivery partners
3. Types of Personal Information and Purposes of Use
We collect and use the following categories of personal information for specific business purposes:
| Information Category | Purpose of Collection and Use | Legal Basis |
|---|---|---|
| Identity & Contact Information (Name, email, address, phone number) |
Process and fulfill orders, create and manage your account, communicate with you, provide customer support | Performance of contract, legitimate business interests |
| Payment Information (Credit card information, processed by secure payment processors) |
Complete transactions and process payments securely | Performance of contract |
| Technical & Device Data (IP address, browser type, device information) |
Operate and maintain website security, analyze website performance, prevent fraud and abuse | Legitimate business interests, legal compliance |
| Usage & Analytics Data (Clickstream data, shopping cart activity, browsing history) |
Personalize user experience, conduct marketing analysis, recover abandoned carts, improve products and services | Legitimate business interests, consent (where required) |
| Marketing & Communication Preferences | Send marketing communications, offers, and news (with your consent) | Consent |
Payment Security: We do not store complete credit card information on our servers. All payment transactions are processed through secure, PCI-DSS compliant payment processors. We only retain limited transaction information necessary for order fulfillment and customer service.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts.
Types of Cookies We Use:
Required for website functionality, security, and to remember your shopping cart. These cannot be disabled.
Help us understand how visitors use our website, which pages are most popular, and identify technical issues.
Remember your preferences and settings to provide a personalized experience.
Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness.
Managing Cookies: You can control and manage cookies through your browser settings. Please note that disabling certain cookies may impact your ability to use some features of our website. Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block cookies from specific websites
- Block all cookies (not recommended)
For more information, visit your browser's help section or www.allaboutcookies.org.
5. Data Sharing and Disclosure
We share your personal information only in the following circumstances and ensure it receives equivalent protection:
Service Providers and Business Partners
We share information with trusted third-party service providers who perform services on our behalf, including:
- Payment Processing: Secure payment gateways and processors
- Shipping and Fulfillment: Logistics and delivery partners
- Technology Services: Cloud hosting, data storage, and IT infrastructure providers
- Marketing and Analytics: Email service providers, advertising platforms, analytics tools
- Customer Service: Help desk and support software providers
These service providers are contractually obligated to use your information only as instructed and to maintain appropriate security measures.
Legal Requirements and Protection
We may disclose your information when required by law or to:
- Comply with legal obligations, regulations, court orders, or government requests
- Enforce our Terms of Service and other agreements
- Protect the rights, property, or safety of our company, customers, or others
- Detect, prevent, or address fraud, security, or technical issues
Business Transactions
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and the choices you may have.
With Your Consent
We may share your information for other purposes with your explicit consent.
We Do Not Sell Your Personal Information: We do not sell your personal information to third parties for monetary consideration. However, under some state privacy laws (such as CCPA), sharing data for targeted advertising may be considered a "sale." You have the right to opt out of such sharing. See Section 8 for details on exercising your rights.
6. International Data Transfers
Your information may be processed and stored in countries outside of your country of residence, including in the United States where our operations are located at Room 4792, A6-F4, Shuntong Auto Parts City, No.31 Pufa Road, Shuntong Community, Ala Street, Economic Development Zone, Kunming, Yunnan, China (Yunnan Pilot Free Trade Zone).
Different countries have different data protection laws, and some may not provide the same level of protection as your home country. When we transfer data internationally, we implement appropriate safeguards, such as:
- Standard contractual clauses approved by relevant authorities
- Data processing agreements with strict security requirements
- Ensuring service providers maintain adequate data protection measures
For International Customers: By using our services, you acknowledge and consent to the transfer and processing of your information in the United States and other countries where we or our service providers operate.
7. Data Security
We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it, including:
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Restricted access to personal information on a need-to-know basis
- Secure Infrastructure: Protected servers and secure cloud storage
- Regular Security Assessments: Ongoing monitoring and security testing
- Employee Training: Staff education on data protection and security practices
Important Security Notice: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. Please take precautions to protect your account credentials and notify us immediately if you suspect any unauthorized access to your account.
8. Your Privacy Rights
Depending on your state of residence and applicable laws, you may have the following rights regarding your personal information:
Request information about the personal data we collect, use, disclose, and sell (if applicable) about you.
Request a copy of the specific personal information we have collected about you.
Request that we delete your personal information, subject to certain exceptions.
Request correction of inaccurate or incomplete personal information.
Opt out of the sale or sharing of your personal information for targeted advertising.
Request your personal information in a structured, commonly used format.
Exercise your privacy rights without facing discriminatory treatment.
Withdraw consent for marketing communications at any time.
How to Exercise Your Rights:
To exercise any of these rights, please contact us at:
- Email: [email protected]
- Phone: 13065903326
- Mail: Room 4792, A6-F4, Shuntong Auto Parts City, No.31 Pufa Road, Shuntong Community, Ala Street, Economic Development Zone, Kunming, Yunnan, China (Yunnan Pilot Free Trade Zone) (Attention: Privacy Request)
We will respond to your request within the timeframe required by applicable law (typically 45 days, with a possible extension of 45 additional days if needed). We may need to verify your identity before processing your request to protect your privacy and security.
Marketing Opt-Out: To unsubscribe from marketing emails, click the "unsubscribe" link in any marketing email, or contact us using the information above. Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your orders and account.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Specific Retention Periods:
- Account Information: Retained while your account is active and for a reasonable period after account closure
- Order and Transaction Data: Retained for 7 years to comply with tax, accounting, and legal requirements
- Marketing Communications: Retained until you opt out or unsubscribe
- Customer Service Records: Retained for 3-5 years for quality assurance and dispute resolution
- Website Analytics Data: Typically retained for 24-26 months
- Security Logs: Retained for 1-2 years for security monitoring and fraud prevention
After the retention period expires, we will securely delete or anonymize your personal information. In some cases, we may retain anonymized or aggregated data indefinitely for analytical purposes.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Effective Date" at the top of this policy
- Notify you via email or prominent notice on our website
- Seek your consent if required by applicable law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
We're Here to Help!
We're committed to providing excellent customer service and making your shipping experience as smooth as possible.
Note: The address above is for correspondence purposes only and is not a return address for products.
Effective Date: November 1, 2024
Last Updated: November 21, 2025
Company: Kun Ming Cai Qi Yuan Shang Mao You Xian Gong Si