Frequently Asked Questions

Placing an order on cqytrade.com is simple and straightforward. Follow these steps:

1. Browse our products and click "Add to Cart" for items you want to purchase
2. Click the shopping cart icon to review your selected items
3. Review your order details, quantities, and prices
4. Choose "Guest Checkout" or log in to your account if you have one
5. Enter your shipping and billing information
6. Select your preferred payment method and complete the payment

You'll receive an order confirmation email immediately after successful payment.

We accept the following major credit and debit cards:

• Visa
• MasterCard
• American Express
• Discover
• JCB
• Maestro

You will receive an order confirmation email immediately after successful payment. This email contains:

• Order number
• Items purchased
• Total amount charged
• Shipping address
• Estimated delivery timeframe

Currently, we only accept one payment method per order. If you need to split payment between multiple cards or methods, you'll need to place separate orders. For special payment arrangements, please contact our customer service team at [email protected].

Absolutely. We take your security seriously and implement multiple layers of protection:

• SSL encryption for all data transmission
• PCI DSS compliance for payment processing
• Third-party secure payment gateways
• We never store complete credit card information
• 24/7 fraud monitoring systems

You can track your order using either of these two convenient methods:

Method 1: Account Login

1. Log in to your account on cqytrade.com
2. Navigate to "Order History" or "My Orders"
3. Click on the order you want to track
4. View real-time tracking information and status updates

Method 2: Guest Tracking

1. Visit our website and look for "Track Order" in the footer or navigation menu
2. Enter your order number and email address
3. Click "Track" to view your order status

Order Processing Time: All orders require 1-3 business days for verification, quality inspection, and packaging before shipment.

Shipping Times: After your order ships, delivery times depend on the shipping method selected:

We offer worldwide shipping with the following rates:

Note: Shipping rates shown at checkout are final. International orders may be subject to additional customs duties or taxes imposed by the destination country.

Yes, but only before the order ships. Here's how:

Within the Same Country:

1. Log in to your account immediately
2. Go to "Order History" or "My Orders"
3. Find the order and click "Order Details"
4. If the option is available, click "Edit Shipping Address"
5. Enter the new address and save changes

To a Different Country or If Unable to Modify:

Please contact our customer service team immediately at [email protected] with your order number and the corrected address. We'll do our best to update it if the order hasn't shipped yet.

Yes! We offer international shipping to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout based on your address.

Important Notes for International Orders:

• Customs duties and import taxes may apply and are the customer's responsibility
• Delivery times may be longer due to customs clearance
• Some items may have shipping restrictions to certain countries
• Please ensure your address is complete and accurate to avoid delivery issues

Yes, this is normal. The "Processing" status means we're actively working on your order, which includes:

• Payment verification
• Inventory confirmation
• Quality inspection
• Careful packaging
• Preparing shipping label

This process typically takes 1-3 business days. Once your order ships, the status will update to "Shipped" and you'll receive a tracking number.

If your order remains in "Processing" status for more than 5 business days, please contact us at [email protected].

You can initiate a return request within 30 days of receiving your order. The process depends on how you placed your order:

If you have an account:

1. Log in to your account on cqytrade.com
2. Navigate to "My Orders" or "Order History"
3. Select the order containing the item(s) you want to return
4. Click "Request Return" or "Return Item"
5. Follow the prompts to complete your return request

If you checked out as a guest:

1. Use the "Track Order" feature on our website to locate your order
2. Look for a return option within the order details, or
3. Contact our customer service at [email protected] with your order number and details

To be eligible for a return, items must meet the following conditions:

• Unused and Unworn: Items must be in brand new condition, never worn, used, or washed
• Original Tags: All original tags, labels, and packaging must be attached and intact
• Original Packaging: Items should be returned in their original packaging when possible
• 30-Day Window: Return requests must be initiated within 30 days of receiving your order
• Proof of Purchase: Include your order number or packing slip

Our refund process follows these steps:

1. Return Received: We receive your returned item(s) at our warehouse
2. Inspection: Our team inspects the item(s) to verify they meet return conditions
3. Refund Processing: Once approved, we process your refund within 3-5 business days
4. Bank Processing: Your bank/card issuer processes the credit (typically 5-10 business days)

Total Timeline: From the time we receive your return to when you see the credit, expect approximately 7-14 business days.

Important Note: Original shipping charges are non-refundable, unless the return is due to our error (such as sending the wrong item or a defective product).

Return shipping costs depend on the reason for the return:

• Our Error (Wrong/Defective/Damaged Items): We provide a prepaid return shipping label at no cost to you
• Change of Mind or Fit Issues: Customer is responsible for return shipping costs

Yes! If you'd like to exchange an item for a different size, color, or style, please mention this when submitting your return request. Our customer service team will provide guidance on the exchange process.

Exchange Process:

1. Contact us at [email protected] with your order number and exchange request
2. Return the original item following our return instructions
3. Once we receive and inspect the return, we'll ship the replacement item

Note: If there's a price difference between the original and replacement item, we'll either refund the difference or contact you for additional payment.

If you're having trouble logging in, try these troubleshooting steps:

1. Verify Your Email: Make sure you're using the correct email address associated with your account
2. Check Your Password: Passwords are case-sensitive. Ensure Caps Lock is off
3. Reset Your Password: Click "Forgot Password" on the login page to receive a password reset link via email
4. Clear Browser Cache: Sometimes cached data can cause login issues. Try clearing your browser cache and cookies
5. Try a Different Browser: Test logging in using a different web browser

You can easily update your account information at any time:

1. Log in to your account on cqytrade.com
2. Navigate to "Account Settings," "Profile," or "Account Information"
3. Select the information you want to update:
   • Email Address: Enter new email and verify
   • Password: Enter current password, then create new password
   • Shipping Address: Add, edit, or delete saved addresses
   • Personal Details: Update name, phone number, etc.
4. Click "Save Changes" or "Update" to confirm

No, an account is not required. You can check out as a guest without creating an account. However, creating an account offers several benefits:

• Easy order tracking and history
• Faster checkout for future purchases
• Save multiple shipping addresses
• Manage returns and exchanges easily
• Save items to your wishlist
• Receive exclusive offers and early access to sales

Creating an account is quick, free, and only takes a minute!

If you wish to delete your account, please contact our customer service team at [email protected] with your request. For security purposes, we'll need to verify your identity before processing the account deletion.

We sincerely apologize for any inconvenience! We'll make it right immediately. Please follow these steps:

1. Document the Issue: Take clear photos of the item, packaging, and any damage
2. Contact Us Within 30 Days: Report the issue through your account's order page or email us at [email protected]
3. Provide Details: Include your order number, photos, and description of the problem
4. Choose Your Resolution: We'll offer either a full refund or a replacement shipment

If your tracking shows the package was delivered but you didn't receive it:

1. Check Everywhere: Look around your property, mailbox, porch, garage, or with neighbors
2. Verify Address: Confirm the shipping address on your order was correct
3. Wait 48 Hours: Sometimes packages are marked delivered early; wait 1-2 days
4. Contact Carrier: Reach out to the shipping carrier with your tracking number
5. Contact Us: If the package cannot be located, email us at [email protected]

We'll work with you and the carrier to investigate. If the package is confirmed lost or stolen, we'll either issue a refund or send a replacement.

Shipping delays can happen due to various factors such as weather, carrier issues, or customs (for international orders). Here's what you can do:

• Check Tracking: Use your tracking number to see the latest status and location
• Review Estimated Delivery: Ensure the estimated delivery window hasn't passed yet
• Wait for Updates: Carriers update tracking information regularly
• Contact the Carrier: For specific questions about transit delays

If your package is significantly delayed beyond the estimated delivery date, please contact us at [email protected]. We'll investigate and work with the carrier to locate your package or provide a resolution.

We're here to help! If you have any questions not covered in this FAQ, please reach out to us:

What to Include in Your Message:

• Your order number (if applicable)
• Detailed description of your question or issue
• Any relevant photos or screenshots
• Your contact information for follow-up

We strive to respond to all inquiries within 24-48 hours during business days. For urgent matters, please call our customer service phone line.

Currently, we provide customer support via email and phone. While we don't have live chat at this time, our customer service team is highly responsive via email at [email protected], typically responding within 24 hours.

For immediate assistance during business hours, please call us at 13065903326.